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Kettering Health Main Campus Kettering Full-Time Varied Shifts

Responsibilities & Requirements

The Culinary Call Center Associate supports patient care by accurately processing meal orders, assisting patients with menu selections that align with dietary restrictions, and providing excellent customer service. This role ensures patient safety and satisfaction by collaborating with clinical and culinary teams to deliver meals that meet individual nutritional needs. Performs other duties as assigned. All job responsibilities are to be carried out in alignment with Kettering Health's mission, vision, values, and B Safe program.

Required Education:

High school diploma or equivalent.

Required Work Experience:

One year of customer service, administrative support, or call center experience

Skills:

Strong verbal and written communication skills
Ability to use food service or call center software for order entry and record-keeping
Basic understanding of nutrition and dietary restrictions
Attention to detail and accuracy
Ability to handle confidential patient information in compliance with HIPAA
Customer service orientation
Ability to work collaboratively with clinical and culinary staff
Problem-solving and conflict resolution skills

Competencies:

Employee uses PPE per Culinary and Nutrition Care policy
Employee provides excellent customer service to both internal and external customers, per KHN standards
Employee washes hands per KHN policy

Preferred Qualifications

Preferred Work Experience:

Experience in a healthcare call center or food service environment

Preferred Licenses, Certifications, and Registrations:

ServSafe Certification

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New Referral

CULINARY CALL CENTER ASSOCIATE - CULINARY/NUTRITION

CULINARY CALL CENTER ASSOCIATE - CULINARY/NUTRITION

Responsibilities & Requirements