Support ServicesMiamisburgFull TimeDays

Responsibilities & Requirements

Utilizing agile and other applicable frameworks as a guide, IT Analyst I team members work as part of a collaborative team to solve customer issues and support mission-critical healthcare applications and systems. The IT Analyst I utilizes analytical thinking to understand and document new requirements and workflows with the goal of maximizing the value created for their customers. The IT Analyst I participates in all phases of the software development lifecycle including design, development, and test and performs other duties as assigned.

Provide prompt support of customer issues, identifying the root cause and developing creative solutions to correct application problems. Consistently utilizes critical thinking and analytic abilities in seeking and resolving issues.
Provide support for assigned applications by maintaining vendor recommended application version
Maintain server health through patching, reboots, and supported software versions
Participate in on-call rotations to provide off-hours application support
Collaborate with stakeholders to understand operational needs, risks and requirements of projects and enhancements. Gather, document, and analyze requirements (business, data, and integration) and workflow processes.
Participate in the design process and complete the assigned tasks for development and unit/integration testing
Develop and maintain application support documentation. Educate end-users and team members as needed.

Education and Experience

Associate degree or equivalent combination of education, certification, and experience required
1 to 2 years of relevant experience

Obtain applicable certifications within 1 year of hire, when required.

ITIL Certified (Information Technology Infrastructure Library)
Epic Certification
CompTIA A+ Certification (Computer Technology Industry Association)
SQL Certification
CSD Certification (Certified Scrum Developer)
OnBase Certification
RHIT (Registered Health Information Technologist)
RHIA (Registered Health Information Administrator)
3M 360 Systems Administrator
CAHIMS (Certified Associate in Healthcare Information and Management Systems)

Overview

Kettering Health is a not-for-profit system of 13 medical centers and more than 120 outpatient facilities serving southwest Ohio. We are committed to transforming the health care experience with high-quality care for every stage of life. Our service-oriented mission is in action every day, whether it’s by providing care in our facilities, training the next generation of health care professionals, or serving others through international outreach.

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EPIC IT ANALYST I - IS DIGIT GUEST EXP

Responsibilities & Requirements