Support Services Miamisburg Full-Time Days

Responsibilities & Requirements

Utilizing agile and other applicable IS frameworks as a guide, IT Analyst II team members work as part of a collaborative team to solve customer issues and support healthcare applications and systems. The IT Analyst II utilizes analytical thinking to understand and document requirements and workflows with the goal of maximizing the value created for their customers. The IT Analyst II participates in all phases of the software development lifecycle and performs other duties as assigned.

Provide prompt support of customer issues, identifying the root cause and developing creative solutions to correct application problems. Consistently utilizes critical thinking and analytic abilities in seeking and resolving issues.
Provide support for assigned applications by maintaining vendor recommended application version. Show ability to collaborate with vendor on escalated issues with complex applications
Maintain server health through patching, reboots, and supported software versions
Participate in on-call rotations to provide off-hours application support
Collaborate with stakeholders to understand operational needs, risks and requirements of projects and enhancements. Gather, document, and analyze requirements (business, data, and integration) and workflow processes.
Participate or Lead in the design process and complete the assigned tasks for more complex development and unit/integration testing
Develop and maintain application support documentation. Educate end-users and team members as needed.
Participate in mentoring/training through the following methods:
- Conduct pair programming events to train others
- Facilitate knowledge sharing sessions
- Identify self-training opportunities and/or conferences that align with yearly goals

Education and Experience

Associate degree or equivalent combination of education, certification, and experience
3 or more years of relevant experience
Epic Certification within 1 year of hire
ITIL Certified (Information Technology Infrastructure Library) preferred
Epic Mychart certification highly preferred
Experience working in an Agile environment preferred

Preferred Qualifications

Being highly collaborative and taking initiative in a remote team environment preferred
An innovative, curious, and tenacious spirit preferred
A critical application thinker

New Referral

IT ANALYST II - IS DIGITAL GUEST EXPERIENCE

Responsibilities & Requirements