Kettering Health Medical Group

Kettering Health Medical Group, formerly known as Kettering Physician Network, employs more than 700 providers, including physicians and advanced practice providers, throughout the Greater-Dayton and Cincinnati areas.

Offering an extensive range of specialties and expertise, our physician practices provide comprehensive care at more than 200 locations and ten counties.

Our services include heart & vascular, orthopedics, sports medicine, primary care, and urology.

Responsibilities & Requirements

This position will be responsible for all aspects of customer service. Holds self and others accountable for safety by ensuring appropriate procedures and guidelines are followed. Responsive to coaching and feedback for improvement; demonstrates continued progress by improving competencies, skill development and applying learning. Demonstrates appropriate judgment and thinking skills for situations. Has attended (or reviewed via HealthStream) a minimum of three Town Hall meetings. Maintains knowledge of complex and changing insurance regulations. Responds to complaints and initiates action toward problem resolution; maintains files in an organized manner; uses and maintains office equipment allowing for efficient processing of patient information and documents; communicates effectively (verbal and written), composing letters, emails and all correspondence in a clear, concise, and professional manner. And other duties as assigned.

Minimum Education
Completion of a high school diploma or equivalent. Post-high school training in finance, billing, or accounting preferred.
If employee’s practice has a KHMG issued AED, the employee is required to obtain and maintain current BLS certification.

Minimum Work Experience
• Post-high school training in finance, billing, or accounting preferred.
• Preferred minimum of 1 year of relevant experience and/or training, or equivalent combination of education and experience in a medical receptionist/customer service role.
• Previous experience in a medical environment with knowledge of medical terminology preferred.
• Computer literate – skilled in word processing and email and able to maintain confidentiality/discretion.

Required Skills
• Knowledge of multi-line phone system.
• Proficient in computers and relevant software applications and practice management technology including electronic recordkeeping.
• Knowledge of customer service principles and practices.
• Demonstrated initiative and strong organizational skills.
• Exceptional interpersonal communication skills with a positive tone and welcoming demeanor.
• Ability to work independently on assigned tasks as well as to accept direction on given assignments.
• Deals with confidential information and/or issues using discretion and judgment.

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MEDICAL GROUP ACCESS REPRESENTATIVE - 1050 FORRER BLVD. - KETTERING - FT