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Patient Access Middletown Full-time Third Shift

Responsibilities & Requirements

The Patient Registration I role supports patient care and operational reliability by accurately registering patients, verifying insurance, and ensuring all required documentation is completed in accordance with regulatory standards. This position serves as a first point of contact, providing excellent customer service to patients and visitors while maintaining confidentiality and compliance with organizational policies. Performs other duties as assigned. All job responsibilities are to be carried out in alignment with Kettering Health's mission, vision, values, and B Safe program.

Required Education:

High school diploma or GED.

Required Work Experience:

At least 1 year of experience in a healthcare administrative or customer service role.

Required Licenses, Certifications, and Registrations:

None required.

Skills:

Proficiency in computer systems and data entry
Strong interpersonal and verbal communication skills
Ability to multitask and prioritize in a fast-paced environment
Attention to detail and accuracy
Basic understanding of insurance and healthcare processes
Ability to maintain confidentiality and comply with HIPAA regulations
Customer service orientation
Problem-solving and conflict resolution skills

Competencies:

Review an account for quality and confirmation and can demonstrate the ability to update all aspects of a patient account
Assist patients with the completion of Financial Assistance Forms, HCAP Application and Medicaid Applications (if applicable)
Demonstrate knowledge of all compliance or legally required registration forms, consents, literature and documents
Employee demonstrates consistent hand hygiene practices

Preferred Qualifications

Preferred Education:

Associate degree in healthcare administration or related field.

Preferred Work Experience:

Experience with Electronic Health Record (EHR) systems and familiarity with medical terminology
bilingual or multilingual abilities.

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New Referral

PATIENT REGISTRATION I - PATIENT ACCESS

PATIENT REGISTRATION I - PATIENT ACCESS

Responsibilities & Requirements