PFS Call Center Hybrid Full-Time Varied Shift 

Responsibilities & Requirements

Position duties include, but are not limited to the following:

• Responding to inquiries regarding billing and collection processing in compliance with CBO Patient Financial Services departmental policies and procedures
• This position requires working with patients and other callers in response to both hospital and physician billing questions
• The position also requires a working knowledge of all insurance payers to answer patient questions
• This position also requires a high level knowledge of the types of hospital and professional services
• Strong understanding about how denials impact the service related to the patient’s benefit/coverage plan.
• Performs other duties as assigned

Job Requirements

• High school Diploma
• 3 years Previous experience in hospital or physician
• Previous experience in patient accounting, medical billing, & medical terminology

Preferred Qualifications

• Associate’s degree